Last updated: October 23, 2024

At Florecer Skills, our mission is clear. We support adults with disabilities in living fulfilling and independent lives. Protecting your privacy and personal information is very important to us. We’re committed to being open about how we manage your data.

This Privacy Policy describes how we gather, use, share, and safeguard your information when you visit our website, www.florecerskills, or interact with our services. It also explains your rights under the California Consumer Privacy Act (CCPA) and how you can exercise those rights.

We understand that privacy policies can seem confusing at times. That’s why we’ve worked hard to make things easier to understand. If you have any questions, feel free to contact [email protected] or call (510) 379-5732.

1. Information We Collect 

Florecer Skills, we collect information to serve you or your loved ones better. Depending on your interaction with us, this may include:

1. Personal Identifying Information (PII): When you fill out a form or sign up for our services, we gather details such as your name, address, phone number, & email. This helps us communicate with you and offer personalized services.

2. Health & Disability Information: Since we provide special care for adults with disabilities, we may collect health-related information about you or your loved one. This includes details about disabilities, support needs, & other relevant health info. We take care of this sensitive data and always ask for your permission before collecting it.

3. Usage Data: Each time you visit our website, we automatically collect some information about how you use the site. This may include your IP address, the type of browser you’re using, the pages you visit, and the time spent on them. This helps us improve our website and keep it user-friendly.

4. Financial Information: If you’re making payments for our services, we collect payment details to process transactions securely. We rely on trusted third-party payment processors to keep your financial information safe.

2. How We Use Your Information

We don’t just keep your information for no reason. It serves important purposes that improve your experience:

1. To Provide Our Services: Your personal and health-related info helps us deliver the Independent & Supported Living Services you asked for. This includes things like organizing care plans, setting up appointments, & addressing specific support needs. With this info, we can make sure you get the services that fit your situation.

2. To Communicate with You: We send appointment reminders, service updates, or answer your questions. Your contact info lets us stay connected. We want you to always know what’s happening & be able to reach us easily when you need to.

3. To Improve Our Services: We’re constantly working to make stuff better. By looking at how folks use our website & services, we find out what works well and where changes are needed. Your feedback & usage info help us sharpen our services and create a better experience for all.

4. To Comply with Legal Obligations: Sometimes we must collect & keep certain info to meet the law’s requirements. This could include maintaining records of our services or meeting state or federal health regulations.

3. Legal Basis for Processing Your Personal Data

We don’t gather or use your personal info without good reasons. Here are some legal bases that allow us to handle your information:

1. Your Consent: We often depend on your permission to collect & process your data, especially sensitive stuff like health information. If you change your mind, you can take back this consent anytime by reaching out to us.

2. Contractual Necessity: We gather and use your personal data when it’s essential for fulfilling the services you requested. For example, we need your contact details and health info to provide living support services.

3. Compliance with Legal Obligations: Sometimes, collecting & keeping specific information is necessary to follow the law. This can involve health records or paperwork required by state rules.

4. Our Legitimate Interests: In certain situations, we use your info because it helps our legitimate interests. For instance, we might analyze it to enhance our services or ensure our website stays secure.

4. Sharing Your Information

We know your personal information is important. We only share it when we really need to, like to help services or follow the law. So, who might we share your information with?

• Service Providers: We sometimes work with other companies to give you the best services. For instance, we might team up with healthcare experts, IT support, or other helpers who need some of your info to do their jobs well. We make sure they keep everything private & safe.

• Legal Authorities: Sometimes the law requires us to share your info with government agencies or law enforcement. This could be if we get a subpoena or have to follow a legal requirement.

• Business Transfers: If Florecer Skills goes through any big changes like a merger or sale, your information might go to the new owners. We promise to let you know if that happens, and we’ll keep your privacy rights safe.

5. Retention of Your Data

We don’t hold onto your personal information forever! We keep it only as long as we really need it for reasons in this policy—like providing services or following the law.

For example, we might hold onto health info for a while because healthcare rules say so. On the other hand, financial info may not be held as long since tax rules can be different.

6. Your Rights Under the California Consumer Privacy Act (CCPA)

If you live California, the CCPA gives you some really important rights concerning your personal info. Let’s break down what these rights mean for you:

1. Right to Access: You can ask us for a copy of your personal information that we have collected. Way, you know what data we hold & how it’s being used.

2. Right to Deletion: You may request us to delete your personal information. Usually, we’ll take care of that. However, there are times when we need to keep certain info for legal reasons.

3. Right to Opt-Out of Data Sales: We don’t sell your personal information to other companies. If that ever changes, you will have the right to opt out.

4. Right to Non-Discrimination: If you choose to use your CCPA rights, don’t worry! It won’t change the quality of our services. We promise. You won’t face any penalties or unfair treatment for doing what’s right for your privacy.

Want to exercise your rights under the CCPA? Just reach out! You can email us at [email protected] or give us a call at (510) 379-5732.

7. Data Security 

We really, really take the safety of your information seriously. A mix of technical, administrative, & physical safeguards help keep your data safe from unauthorized access & use.

But remember this—no system is 100% secure. Even though we work very hard to protect your data, we can’t promise complete security, especially for info sent over the internet.

8. Communication Preferences

At Florecer Skills, we deeply respect your preferences regarding how we communicate with you. Whether it’s for updates about our services, timely reminders, or occasional promotions, we are committed to providing you with the ability to choose how you receive these communications from us.

SMS Communication Consent:

Should you opt to receive SMS messages from us, please know that your phone number is collected exclusively for the purpose of sending you text messages pertinent to the services we provide. We hold your privacy in high regard, thus your phone number and SMS Consent is never shared with third parties or affiliate under any circumstances and is used strictly for the intended communication for which you registered. Giving your consent to receive our SMS messages means we can keep you informed directly through your mobile device. Please remember, you are free to withdraw this consent at any time simply by reaching out to us using the contact details provided below.

9. Cookies & Similar Technologies

Cookies are tiny bits of data. They’re saved on your device when you visit our site. We use cookies for a few reasons:

• To see how you explore our website. This helps us make it nicer & easier to use.

• To remember your favorites. This way, we can make your visit special just for you!

• To check how many people are visiting us what they like most.

• You can change how work in your browser settings. If you turn off cookies, some things on our site might not work right.

10. Children’s Privacy

We mainly create our services for adults. So, we don’t aim to collect any personal info from kids under 13. If we happen find out we have gathered information from a child, we’ll delete it right away.

11. Changes to This Privacy Policy

From time to time, we might change this policy a bit. These updates might happen because of new laws, changes in how we do things, or updates to our services. If there’s a big change, we’ll let you know through email or by posting something on our website.

The date at the top of this policy will always show the last time it was updated.

12. Contact Us

If you have any questions, concerns, or comments about this Privacy Policy or your personal information, please don’t hesitate to reach out. We’re here to help.

• Email: [email protected]

• Phone: (510) 379-5732

• Address: 3200 Lone Tree Way, Ste. 102, Antioch, CA